MULE Returns Terms & Conditions – In-Store & Online Sales

1. General

AtMULE, we want you to love your bike as much as we do! These T&Cs are here to keep things clear and easy whether you shop in-store or online.

2. Returns & Refunds

2.1 Change of Mind

• In-Store:Used bikes are non-returnable, but we’ll always help you choose right first time.
• Online:Return within30 working daysfor refund, exchange or credit (unused, original condition).
• Returns are at the customer's expense. We offerfree exchangesfor mainland UK orders.
• Pre-loved/second-hand bikes arenon-returnableonce delivered.

2.2 Faulty or Defective Bikes

• Let us know within30 daysof receiving your bike.
• We will first aim torepair or replaceany faulty part.
• A refund is only offered if we can't resolve the issue within a reasonable time.

2.3 Warranty Returns

• Warranty issues beyond 30 days follow manufacturer policies.
• We aim torepair firstto get you rolling ASAP.

3. Warranty & Repairs

• All MULE e-bikes come with amanufacturer warrantyon the motor, battery, and frame.
• Not covered: wear and tear, misuse, or modifications.

4. Cancellations

• In-store:All sales are final once the bike leaves the shop.
• Online:Cancel anytimebefore dispatchfor a full refund.

5. Delivery

• We aim to deliver within the timeframe shown at checkout.
• You can choose in-store collection at no extra cost.
• Courier damage isn’t our fault, but we’ll always help resolve issues.

6. Liability

• MULEis not liable for injuries or accidents caused by misuse of your bike.
• Please follow your user manual and local road laws for safe riding.

7. Contact Us

📧[email protected]
📞01691 590361
🏢MULE, Salop Rd, Oswestry, Shropshire, SY11 2NR

Need help or have a question? We’re always here to make your MULE experience as smooth as the ride itself. 🚴‍♂️✨